Return Policy

Warranty and Returns

At SIOTI, customer satisfaction is always our top priority.
Our dedicated Quality Control and Quality Assurance Teams will inspect your items prior to shipping. Our product quality is guaranteed. However, you do need to carefully and accurately check your model before buying. Please kindly refer to the model charts on the product page.

If you are not satisfied with the items you received, we can easily arrange an exchange or a refund for you. We are here to help! Please feel free to contact us if you have any issue with your order!

30 Day Returns Warranty

Customers can contact us within 30 days of receiving the item. If you have received a defective or damaged item, the wrong size or the wrong product, please contact us immediately.

Additional non-returnable items:
Gift cards
Downloadable software products
Some health and personal care items

How to Reach Us

Go to our Contact us and describe the issue in detail, including the return reason, along with your order number and SKU product number. For defective, incorrect or not as described item, please send us a clear picture or video of the problem. If true, we will refund in full the original product price and its shipping or resend for free a replacement at our expense.

Compensation time-frame
For returned items or items for exchange(if happens), we will need 3-6 business days upon receiving your item(s) to process the solution.
After this time, the refund time-frame is as below:
Paypal account refunds: Up to 48 hours