Shipping Info
Shipping Policy
- FREE STANDARD SHIPPING on orders over USD$4.99(Including $4.99);
- Shipping countries cover the world all countries;
- Shipping time: 7-20 days(For some remote places, it may take a bit longer)
- If you want a faster delivery service, please contact us.
* Please note:
- Preparation for delivery (quality checks, packing, etc.) usually takes 1-3 business days and is NOT included in the overall "shipping time".
- All packages have specific tracking information.
- You will receive an e-mail notifying you once your order has shipped. The email will include a unique parcel tracking number. The status of your order can be reviewed by logging into "My Account".
- Shipping times can be affected by variable customs clearance times or public holidays. If you have not received your package based on the above estimates, please kindly submit a ticket for help.
- Shipping times will be affected during public holidays; manufacturers and couriers will limit their operations at these times. Unfortunately this is outside of our control. Normal service resumes immediately after each holiday.
- It may take a few days to follow order shipment before the Tracking number becomes active on the courier's system. If the information has not appeared on the courier's website, please try again later.
Shipments from all of our warehouses are delivery duty unpaid. Therefore, any and all customs or import duties are charged once the parcel reaches its destination country. If any, these charges must be paid by the customers.Customers take full liability for all return shipment costs, customs charges and handling fees should they refuse to accept a parcel due to import duties or taxes. Please note that according to customs regulations, SIOTI cannot declare purchased items as a gift or list an amount that lower than the actual product price.